Customer Privacy Policy
By using houseofrelationships.eshops.mu, you agree to be bound by our Privacy Policy. This privacy policy sets out how houseofrelationships.eshops.mu uses and protects any information that you give when you use this website. houseofrelationships.eshops.mu is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. houseofrelationships.eshops.mu may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 2021.
Data Protection – What we collect
We may collect the following information:
- Name
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer and purchased items
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services listed on the marketplace.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Data Protection
Additionally, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
1. This website operates under the laws of Mauritius (Data protection Act 2017) but also is inspired by the most advanced international laws on the subject.
We will never share your data without your consent, or sell your data without allowing you to share into the profits of data sales, by legal standard, for commercial market research.
2. All data we receive through service use is solely used for us to optimize on our service to be more relevant to you.
3. In the event where we do need to use data to publish reports on service use, we will only publish relevant numbers, never shall we disclose you name.
4. If we need testimonials, or engagement into research, whether in anonymity or not, we ask for your sign off as part of the discovery session, which includes a full section on consent. We want to be able to share your experience in full anonymity. Even should the reader think that it is a fabricated testimonial, we like to know that we are using real responses. This keeps us in line with THOR’s authenticity.
5. Instances where we do disclose information
i) Suspected child abuse or depends adult or elder abuse, for which THOR is required by law to report to appropriate authorities
ii) If a service user threatens serious bodily harm to another, we must notify the police and inform the intended victim
iii) If a service user intends to harm him/herself, THOR will do its best to enlist their cooperation to ensure their safety in their country, if possible to us. If they do not cooperate, THOR will take further measures without their permission that are provided to us, by law, in order to ensure that they are safe.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Important: Please note that Images used on the website are non contractual pictures.
Payment Options
We accept Credit/ Debit Cards as mode of payment. All payments are secured by SSL (Secure Socket Layer). houseofrelationships.eshops.mu processes payment through MIPS MyPay who does not store card details. MIPS My Pay is a PCI (Payment Card Industry) compliant payment ecosystem. When you choose an online payment option, your card information is securely processed through the payment gateway. Rest assured that your card is safely encrypted as it travels over the Internet.
Important: It is the buyer’s responsibility to verify, under 48 hours, that payment corresponds to what should have been paid and that payment has well been done. No reclamation can be made to MIPS after 48 hours.
Refund Policy
When you agree to the services, you understand the work in clinical sexology is transformative and will work from your zone of extreme comfort but often take you completly out of your comfort zone.
The work is so transformative that some people, who are used to blaming others rather than taking responsibility for themselves point the finger to those who try to help them.
When you agree to the service, you understand your responsibility towards yourself and will at not time blame the facilitator, i.e any of the THOR facilitators listed on this website.
When you pay for the service, at the start of each session you cannot recall the money.
There will be no refund after your session.
If you paid in advance for a session you could not attend, please look at the cancellation policy first.
As a private customer: You will not loose anything should you reschedule or cancel 72h in advance.
As a corporate customer: please see the cancellation policy below for all necessary details.
We are a faithful and loyal service that has the arrow pointed on your care.
To act in bad faith towards THOR is not possible once you agree to the terms and conditions.
If you action a bank call back to an escrow account, you will be held accountable since we will have recorded your acceptance of out terms and conditions.
From the THOR side:
In case of illness and emergency, if T.H.O.R needs to cancel your appointment, it will apologise, review a discounted rate and offer a new meeting date.
If T.H.O.R wishes to terminate business with you, it will refund the remaining balance from the work already completed in all good faith. Life is too short.
If you with to terminate a contract with us, T.H.O.R will expect to be paid for the work already completed.
Cancellation Policy
Private/individual services:
If you cancel 72h in advance you benefit from a rescheduling without penalty.
If you cancel 48hours in advance you will reschedule with a penalty fee which represents 50% of fee for the cancelled session.
It is simply best that you do not miss your commitments.
In case of extreme emergency we are willing to accomodate – only funerals, prison and emergency surgery. If you know you will be crunched by professional deadlines, make sure to confirm a slot at a time where you cannot be disrupted by office pressure.
COVID Statement
We work online, do not worry about social distancing.
Delivery
We sell internationally. Products will be delivered digitally as soon as payment is received.
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